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User friendly technology makes registration more efficient

May 31, 2016

Kelly Milliner-Hudspeth
Registration Coordinator

TLRMC has introduced an intuitive registration solution called Queue (pronounced Q) that offers real-time registration monitoring and works to reduce patient wait times.

Placed in the Main Lobby and Outpatient Surgery areas inside TLRMC, Queue multi-touch display provides a modern registration experience by securely and efficiently collecting patient information. The easy to use touch screen prompts users to enter information such as their name, what they are at the hospital for, their phone number and date of birth.

Queue is designed for even the person least familiar with computer technology to use with ease by following the simple on screen prompts. When a registration clerk is available to finish registering the patient, a large overhead television screen signals them by using the last four digits of their phone numbers. This keeps the registration process confidential. The Queue system is integrated to other data bases within TLRMC so the registration clerk already has the patient’s information ready by the time they sit in the private registration room.

Registration staff will still continue to verify face to face with patients during their encounter to verify their demographics, insurance information and obtain photo ID of patients to assure the current information in patient charts are up to date and accurate. Please be prepared to provide your current insurance card(s) and photo identification to your registrar.

The addition of Queue to our registration process is a natural next step in our ongoing effort to create the best patient experience possible.  In seconds, the simple Queue multi-touch display conveniently collects the information needed, streamlining the registration process so patients spend less time in the waiting room and more time with their care team.

According to a survey of 2.4 million patients by Press Ganey Associates, patient satisfaction dropped significantly with each five minutes of waiting time. Queue’s streamlined processes and advanced analytics platform have been shown to reduce wait‐times by as much as 80 percent in some hospitals.